Watsons Malaysia Reviews Shipping and Return Policy

4.0 out of 5 star rating.

(11) total reviews. Write a Review See Reviews

Link Off Shop Now (opens in new window) Store conditions See Store Details ▼ See Less Details ▲

Watsons Malaysia Reviews

4.0 out of 5 star rating.

(11) total reviews. Write a Review

Store Conditions

*Privilege is not applicable to ANY Physical Store
• All transactions shall be denominated in United States Dollars (USD). Payments made in Malaysian Ringgit (MYR) shall be converted to USD at the prevailing foreign exchange rate as determined at the time of conversion. The applicable conversion rate may be subject to fluctuations, and all associated fees, charges, or costs incurred in the conversion process.
• Gift Card is not eligible for Cashback
• Store credit is not eligible for Cashback
• Purchases through Partner Stores’ mobile apps may not be eligible for Cashback
• Partner stores reserves the right to deem items in-eligible for Cashback at their discretion
*Items ineligible for Cashback are deemed non-commissionable

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* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for Cashback on SHOP.COM.

Watsons Malaysia Reviews

4.0 out of 5 star rating.

(11) total reviews. Write a Review See Reviews

Write a Review

"Delivery is considered fast, packing well, overall fine!"

5 out of 5 star rating.

- by MinaC 

on February 9, 2025

Response from Customer Service on "9/2/2025"

"Dear Valued Customer,

Thank you for your positive feedback. We are glad that you are happy with our product.

Thank you.
Shop.com Team"

"Fast and Good delivery 🚚
Item received in good condition "

5 out of 5 star rating.

- by JIA YEEN 

on October 27, 2020

"Very convenient with fast delivery. I've place a numbers of order but unfortunately some don't have points"

5 out of 5 star rating.

- by SHANG YUNK 

on August 25, 2020

"Never try never know"

5 out of 5 star rating.

- by CHAI LINGL 

on August 6, 2020

"Convenient with delivery / select a store to pick up item options. If do offer Shop Points then will be great!"

5 out of 5 star rating.

- by JoanC 

on July 19, 2020

Response from Customer Service on "22/7/2020"

"Dear Valued Customer,

Thank you for contacting Market Malaysia|Shop.com. Your feedback is very important to us! We will forward your suggestion to the appropriate team for further review.

Should you need any further clarification or assistance, please do contact us at 03-2289 3388 or drop us an email at [email protected].

Thanks,

Shop.com Team
"

"I feel confused with their website. Somehow a bit not user friendly for those who are using handphone to place order. Hope can be improved. Thanks."

4 out of 5 star rating.

- by JoynnT 

on December 11, 2020

Response from Customer Service on "13/12/2020"

"Dear Valued Customer,

Thank you for contacting Market Malaysia|Shop.com. We apologize that you are not pleased with your experience purchasing from our Partner store. One of our customer service experts will reach out to you for further assistance.
Should you need any further clarification or assistance, please do contact us at 03-2289 3388 or drop us an email at [email protected].

Thanks,

UnFranchise Services Team"

"Some of the product that I want to buy at website was couldn’t found,but still I love the service"

4 out of 5 star rating.

- by YI LINGW 

on October 8, 2019

Response from Customer Service on "8/10/2019"

"Dear Valued Customer,

Thank you for your comment. One of out customer service expert will contact you for more details on the product that you could not found in our website to assist you further.

You may also contact us at 03-2289 3388 from Monday - Friday 10.00am to 6.00pm if you need any further assistance.

Thanks,

Shop.com Team"

"This platform is not easy to use. I would appreciate if Market Malaysia would make it more accessible for customers. "

3 out of 5 star rating.

- by Anonymous 

on October 28, 2020

Response from Customer Service on "29/10/2020"

"Dear Valued Customer,

Thank you for contacting Market Malaysia|Shop.com. We apologize that you are not pleased with your purchase. One of our customer service experts will reach out to you for further assistance.

Should you need any further clarification or assistance, please do contact us at 03-2289 3388 or drop us an email at [email protected].

Thanks

Shop.com Team
"

"Very slow in processing redelivery of new item for replacement took almost 1 month and now end up processing refund instead of redelivery of new item"

1 out of 5 star rating.

- by Katrina Khoo Fern YiK 

on August 16, 2021

Response from Customer Service on "17/8/2021"

"Dear Valued Customer,

Thank you for contacting Market Malaysia |Shop.com. We apologize that you are not pleased with your recent purchase with our Partner Store – Watsons Malaysia. One of our customer service personnel will reach out to you for further assistance.
Thanks,
Shop.com Team
"

"lousy system.. taken customer's money then only know out of stock! Have to wait long for the refund "

1 out of 5 star rating.

- by MING TAIT 

on January 17, 2021

Response from Customer Service on "18/1/2021"

"Dear Valued Customer,

Thank you for contacting Market Malaysia|Shop.com. We apologize that you are not pleased with your purchase with our Partner Store Watson. One of our customer service experts will reach out to you for further assistance.

Should you need any further clarification or assistance, please do contact us at 03-2289 3388 or drop us an email at [email protected].

Thanks,

Shop.com Team"

"too difficult to checkout"

1 out of 5 star rating.

- by Anonymous 

on July 16, 2020

Response from Customer Service on "19/7/2020"

"Dear Valued Customer,

Thank you for contacting Market Malaysia|Shop.com. We apologize that you are not pleased with your purchase. One of our customer service experts will reach out to you for further assistance.

Should you need any further clarification or assistance, please do contact us at 03-2289 3388 or drop us an email at [email protected]

Thanks,

Shop.com Team
"

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Description

Watsons is Asia’s leading health and beauty retailer, currently operating over 15,000 stores and more than 1,500 pharmacies in 13 Asian and European markets.

Watsons continually sets the standards in the health, wellness, and beauty market. Our promise to customers – LOOK GOOD, Feel GREAT – is something we make happen every day, by going extra mile, by bringing smiles to people’s faces, and by providing the best of health, wellbeing, beauty and personal care in our stores and online.

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